Safari Booking Terms, Conditions & Travel Policies

 

Lavish Safaris Uganda: Trusted East Africa Safari Specialists

At Lavish Safaris Uganda, transparency, professionalism, and guest confidence guide every aspect of our safari arrangements. These Terms & Conditions outline how reservations, payments, changes, and responsibilities are handled to ensure smooth, ethical, and reliable safari experiences across East Africa.

By confirming a safari with Lavish Safaris Uganda, guests agree to the conditions stated below.

What Your Safari Package Includes

Unless explicitly stated otherwise in your confirmed itinerary, the safari price covers:

• Private safari transportation in a reliable 4×4 vehicle, including fuel.

• Services of an experienced, locally licensed safari guide.

• All national park and conservation area entrance fees are listed in the itinerary.

• Scheduled safari activities such as game drives, boat cruises, nature walks, and guided experiences.

• Accommodation and meals as specified in the confirmed travel plan.

Every inclusion is clearly outlined before confirmation to promote clarity and trust.

What Is Not Included in the Safari Price

To avoid misunderstandings, the following costs are excluded unless agreed in advance:

• International and domestic flights

• Entry visas and travel documentation fees

• Travel, health, and evacuation insurance

• Beverages and personal consumption items

• Personal expenses, including laundry, souvenirs, and communications

• Tips and gratuities for guides, rangers, and lodge staff

Guests receive full cost transparency prior to payment.

Confirmed Bookings and Custom Adjustments

Lavish Safaris Uganda designs each itinerary with care and precision. While post-booking adjustments may be requested, changes depend on availability and park regulations.

⚠️ Gorilla and chimpanzee trekking permits cannot be modified, postponed, or refunded once issued, as they are regulated by the Uganda Wildlife Authority and secured immediately after booking.

Operational Flexibility & Guest Safety

Safari travel occurs in remote environments. In rare cases involving weather disruptions, road closures, accommodation constraints, or safety considerations, Lavish Safaris Uganda may adjust routes or schedules to protect guest well-being.

Any necessary changes are communicated promptly, with alternatives provided whenever possible.

Payment Structure and Reservation Security

To confirm your safari:

• A booking deposit is required, which always includes the full cost of trekking permits where applicable

• The remaining balance must be paid no later than 30 days before the safari starts

• Bookings made within 30 days of departure require full payment at confirmation

Once payment is received, Lavish Safaris Uganda proceeds with securing all services listed in the itinerary.

Accepted Payment Methods

• International payments are accepted via bank transfer to our registered Ugandan account

• All bank transfer fees are the responsibility of the client

• Cash payments may be accepted in USD, EUR, or GBP, subject to prior arrangement

Official receipts are issued for all payments.

Wildlife Experience Expectations

Safaris take place in natural ecosystems where animals roam freely. While sightings cannot be guaranteed, our guides apply deep local knowledge and ethical tracking methods to deliver rewarding wildlife encounters without disturbing nature.

Every safari prioritises conservation, respect, and authentic experiences.

Safari Vehicles & Travel Conditions

Our safari vehicles undergo regular inspections and maintenance. However, road conditions in remote areas may cause occasional delays, punctures, or mechanical issues beyond human control.

Lavish Safaris Uganda cannot accept liability for delays resulting from such environmental factors, though support and solutions are always provided on the ground.

Flexible Cancellation Policy

Cancellations are subject to the following charges:

• 60+ days before departure: 10% of safari cost

• 59–32 days before departure: 25% of safari cost

• 31–8 days before departure: 50% of safari cost

• 7–3 days before departure: 75% of safari cost

• 48 hours or less: 100% of safari cost

 

All gorilla permits, chimpanzee permits, and flight tickets remain fully non-refundable at all times, regardless of cancellation reason.

Guest Feedback & Issue Resolution

Lavish Safaris Uganda values guest satisfaction. Any concerns during your safari should be communicated immediately to your guide or operations team.

If further review is required, written feedback must be submitted within 30 days of safari completion to allow proper assessment and response.

Liability and Force Majeure

Lavish Safaris Uganda is not responsible for circumstances beyond reasonable control, including but not limited to:

• Flight disruptions or airline decisions

• Political instability or border closures

• Natural disasters or extreme weather

• Epidemics, strikes, or government restrictions

• Theft, road damage, or mechanical transport issues

Such situations do not entitle guests to compensation.

Travel Insurance Requirement

All travellers must hold comprehensive travel insurance covering:

• Medical emergencies

• Trip cancellations or interruptions

• Emergency evacuation

• Lost or delayed luggage

Proof of insurance may be requested.

Health & Medical Responsibility

Guests are responsible for ensuring they have received the necessary vaccinations, medications, and health preparations before travel. Lavish Safaris Uganda does not provide medical services and cannot accept responsibility for health-related incidents.

Why This Policy Builds Trust

• Clear inclusions and exclusions

• Transparent payment rules

• Conservation-aligned practices

• Ethical wildlife standards

• Local expertise and licensed operations

Lavish Safaris Uganda remains committed to professionalism, sustainability, and unforgettable African safari experiences.

Lavish Safaris Uganda: Your Trusted Partner for Ethical, Tailor-Made African Safaris